Payment
Payment can be made by credit card via our secure online facility or by phone by ringing our sales number 0800 977 6340. We also accept direct bank payments and cheques (allowing 4 days to clear).
Delivery
Most of the sofas we sell are carried in stock and usually take no longer than two weeks to deliver. If, however, early delivery is essential, please contact us to confirm with us the nearest delivery date. We will, in all cases, do our best to deliver your purchase to you as quickly as possible.Charges
Budget Delivery
Our budget charge is £38 for up to two pieces of furniture (Northern Scotland £68, South West England £48). When your order is ready for dispatch, you will be contacted by our carriers to arrange a mutually convenient time for delivery.
Our carriers will deliver to your door and it is advisable to have two people in attendance to bring the sofa(s) inside and unpack them.
Please ensure you check the packaging for any sign of mishandling and if there is minor damage to the sofas we will organise an 'as-new' repair with our national upholstery specialists. If there is substantial damage we will arrange a replacement as soon as we can.
For 3 pieces and above we offer only our 'standard' delivery
Standard Delivery
Our Standard Delivery is by specialist furniture carriers. We provide two personnel to carry the suite into your home, unpack it and place it in situ ready for use.
We charge a subsidised rate of £58 - single unit, £88 - 2 units, £98 - 3 units - for locations in mainland UK. (Northern Scotland +40% SouthWest England +20%) Corner units are considered to be two units due to their size. Surcharges apply to remoter areas.
If there is narrow road access please advise us so we can arrange an appropriate vehicle.
Summary - Standard Delivery Charges:
Mainland UK: 1 piece: £58; 2 pieces: £88; 3 pieces: £98
Northern Scotland: +40% South West England +20%
Northern and Southern Ireland: +50%
Isle of Wight, Isle of Man: +£85
The carrier will remove the packaging on arrival. We ask you to check that the furniture is undamaged. In the unlikely event you find anything faulty or damaged please ask the carrier to take it back and we will replace it as soon as we can.
In all cases we ask you to provide us with your phone number so that the carriers can ring you to arrange a time and date for delivery. It is likewise important to check the measurements of interior doorways and stairwells to ensure that the sofas can be placed properly in situ, as we will have to charge the full cost of transport if the suite needs to be returned. In most cases, access will not be a problem especially as many of our sofas come with removable cushions and backs.
No Quibble Returns Policy
We would like you to feel every confidence in buying from us and as such are prepared to accept the return of any purchase you are not happy with, as long as you inform us within 7 days. In this case we offer a full refund including your original transport cost but ask you to share the cost of a necessary 2-man return collection; this is a flat rate of £65 that will be deducted from the original payment. Should the goods be damaged or faulty when it reaches you we will issue a full refund in any event.
Should you have any query before or after you have made a purchase, we will always be happy to assist you. Just call us during working hours on 01706 874580 or send us an email at enquiries@premiumsofas.co.uk whenever you wish and we will get back to you as quickly as we can.
